Frequently Asked Questions
You will receive an email after your credit card is processed with your individual E-Tickets for the event you purchased. We do not mail any tickets.
No, all tickets must be purchased in advance online. We do not sell tickets at the door, and last-minute inventory is extremely limited as events sell out.
Yes, each guest needs a ticket. Whether one person books for the entire group or everyone purchases individually is up to you, but every attendee requires their own ticket.
Name changes are handled on a case-by-case basis. Contact our concierge team at 646-205-7600 or info@nycnewyears.com to request a name change.
Yes, ticket prices increase as events sell out and as we get closer to December 31st. Booking early secures the best pricing and availability.
We can add you to a waitlist for sold-out events. However, we strongly encourage selecting an alternative venue from our curated collection to ensure you have confirmed plans for New Year's Eve.
Open bar means alcohol is already included with the ticket price, including beer, wine, spirits, and cocktails. Gratuity is not included, so tips to waitstaff and bartenders are appreciated.
Most events provide food in the form of passed appetizers or appetizer buffets included in the ticket price. Only the advertised food service will be available; venue kitchens will not be staffed for additional orders.
Gratuity is not mandatory but greatly appreciated at the bar. For VIP table packages, there will be a specific gratuity amount—either a fixed dollar amount or percentage—outlined in your ticket details.
We describe our dress code as "New Year's Eve Festive" with upscale attire encouraged. Guests tend to dress at their best since it's a celebratory night with premium-priced tickets, though strict enforcement varies by venue.
Most venue-based events offer coat check services. Cruises typically do not have coat check available, so plan accordingly and bring layers you can manage.
18+ events allow guests 18 and older to attend, but only those 21+ can consume alcohol. 21+ events are restricted to guests 21 and older only, everyone must meet the age requirement.
Yes, valid government-issued photo ID is required for all 21+ events. For 18+ events, all guests must present ID. For family-friendly all-ages events, adults must present ID for open bar access.
No, age restrictions apply to everyone regardless of supervision. We offer family-friendly New Year's Eve events designed specifically for all ages—browse our family events category for kid-friendly options.
Your email confirmation includes a suggested arrival time frame and specific directions for entering your venue, especially important for Times Square locations with NYPD barricades. Follow these instructions carefully.
Do not bring backpacks, outside food, or outside alcohol. Coat check services are limited at most venues, so bring only what you can manage comfortably.
Re-entry is at the discretion of door staff and security. We recommend planning to stay at your venue for the duration of the event to avoid complications.
The average temperature at midnight in New York City is 33.7°F (1°C). Temperatures have ranged from a low of 1°F to a high of 58°F. Indoor venue packages provide climate-controlled comfort.
Events proceed as scheduled unless the venue or city issues a shutdown. In the rare event of cancellation, you will be notified and refunded.
Yes! Call us at 646-205-7600 or contact us online and our concierge team will help you find the perfect party or cruise for you and your group.
We specialize exclusively in New Year's Eve events. We don't offer hotel packages, but if you purchase tickets to one of our hotel-based parties, we can connect you with a concierge to facilitate overnight bookings.
We don't offer discounts, but we do provide group rates and VIP table packages for parties of 10 or more. Contact our concierge at 646-205-7600 for customized group options and pricing.
Yes, we use well-renowned online ticket merchants including TicketSocket, and Ticketsauce. All ticketing services use the latest encryption to keep your data safe and secure.
Absolutely not. We will never rent, trade, swap, or sell your information.